IELTS Speaking Part 2 & 3 – Good Service

IELTS Speaking Part 2

Describe a time when you received good service in a shop/store
You should say:

• Where the shop is ?
• When you went to the shop ?
• What service you received from the staff ?
• And explain how you felt about the service

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Let me tell you about a time when I received excellent service at a store near my hometown. The shop is located just a few miles from where I live, in the town center. It’s a small but well-known repair shop that specializes in fixing phones and other gadgets.

I went to the shop just before Thanksgiving because my phone screen was badly cracked after I accidentally dropped it. I needed it fixed quickly since I was planning to use my phone a lot during the holiday to take pictures and stay in touch with family and friends.

The service I received from the staff was outstanding. As soon as I entered the shop, the staff greeted me politely and listened carefully as I explained the problem with my phone. They immediately checked the screen and gave me a clear estimate of the cost and the time it would take to fix it. What I appreciated most was how efficient they were. They didn’t waste time with unnecessary questions or sales talk; instead, they got straight to work.

The whole repair process was surprisingly fast. Within an hour, they had replaced the screen and made sure everything was working perfectly. They even cleaned my phone before handing it back to me, which was a nice extra touch. The staff was professional, focused, and clearly skilled at their job.

I felt really happy with the service because it was exactly what I needed—quick, efficient, and hassle-free. I didn’t have to wait long, and the quality of the repair was excellent. It saved me a lot of stress, especially with the holiday coming up. Overall, the experience left a positive impression, and I would definitely go back to that shop if I ever need help with my phone again.

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IELTS Speaking Part 3

• Can consumption drive economic growth?
• What are the advantages and disadvantages of shopping online?
• What are the differences between online shopping and in-store shopping?
• Why do some people not like shopping in small shops?
• What are the advantages and disadvantages of shopping in small shops?
• Why are shopping malls so popular in your country?

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1. Can consumption drive economic growth?

Consumption can drive economic growth, but it depends on the type of consumption. Local consumption tends to support local businesses, which helps to circulate money within the community and boosts the economy. When people spend on local products and services, it encourages growth, job creation, and innovation. However, foreign consumption, such as spending on imported goods, may not always benefit the local economy in the same way. In fact, it could even harm local businesses by diverting spending away from home-grown industries. Therefore, while consumption can contribute to economic growth, the impact is not always straightforward and depends on where and how the money is spent.

2. What are the advantages and disadvantages of shopping online?

Online shopping offers several advantages, such as convenience and often lower prices. It allows consumers to compare products easily and shop from the comfort of their homes, saving time and effort. However, the disadvantages include the loss of traditional shopping experiences, such as personal interactions with shopkeepers and the tactile experience of examining products. Furthermore, online shopping can increase impulse buying since it is so easy to make a purchase with just a few clicks. This detachment from the traditional trading process means people may buy things they don’t need. Additionally, online shopping can sometimes lead to delays in shipping or issues with product quality that aren’t immediately apparent.

3. What are the differences between online shopping and in-store shopping?

The main difference between online shopping and in-store shopping lies in the shopping experience. In-store shopping often offers immediate access to products, and the physical environment can entice customers, especially if the store has an attractive display. However, if the store’s layout is poor or the display is not appealing, it can deter customers. On the other hand, online shopping often has a greater range of products with the ability to change displays quickly, keeping the offerings fresh and appealing to different customers. Online shopping also benefits from targeted ads and algorithms that show items to users based on their preferences, which can increase sales. However, it lacks the personal touch and experience of in-store shopping.

4. Why do some people not like shopping in small shops?

Some people avoid shopping in small shops because they often feel that the prices are higher than those found online or in larger stores. Small shops may not have the same buying power as big retailers, which can result in higher prices for consumers. Additionally, small shops may carry older stock or have a more limited selection of products, which can be less appealing to shoppers looking for variety. The shopping experience in small shops can also feel less enjoyable for some, especially if the atmosphere is not as dynamic or engaging as larger stores or online platforms. For these reasons, many prefer the convenience and perceived value of shopping online.

5. What are the advantages and disadvantages of shopping in small shops?

Shopping in small shops has certain advantages, especially when it comes to unique or exclusive items. Small shops often offer limited-edition or luxury products that may not be available in larger stores or online. This can make the shopping experience more personal and special for consumers. However, one of the main disadvantages is the higher prices. The cost of running a small shop, including rent and staffing, is typically passed on to the customer. Additionally, the selection of goods is often more limited, so shoppers might not find everything they need in one place. Despite these drawbacks, small shops can offer a unique and rewarding shopping experience.

6. Why are shopping malls so popular in your country?

Shopping malls are extremely popular in my country because they provide a one-stop destination for a variety of needs, from shopping to dining and entertainment. They are designed to offer convenience and a range of experiences, making them attractive places for people to spend their free time. The popularity of events like Black Friday has shown how powerful the psychology of consumption can be, with sales and discounts creating a sense of urgency and excitement. Shopping malls also offer a social environment where people can meet up with friends or family, adding to their appeal. The mix of shopping, entertainment, and dining options makes them a popular choice for a day out.

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