About – Ian Tanpiuco

Ian Tanpiuco

Professional Summary

15 years experience in IT Support (Computer and Networking Troubleshooting) and seven years experience in ESL both offline and online. Three years experience in web blogging and social media marketing.

 

Operation Manager – CIP English On – Angeles City, Pampanga

February 2021 – Present
Tasks and Duties

  • Hire qualified English/ESL teachers (home-based)
  • Train new hires
  • Team management
  • Quality assurance/management
  • Team building and engagement
  • Do lessons/classes if necessary

Online Coordinator  – CIP Online English Learning  – Angeles City, Pampanga

July 25, 2017  – February 2021

Junior Web Developer  – CIP Online English Learning  – Angeles City, Pampanga

November 11, 2016  – February 2021

Social Media Marketer – Freelance

November 2015 to September 2016

IELTS, TOEFL, Business and ESL Teacher – Clark Institute of the Philippines – Angeles City, Pampanga

January 31, 2013  – August 11, 2015

Tier 3 Support – Sutherland Global Services – Clark, Pampanga

2011 – 2012

Tier 2 Support – Sutherland Global Services – Clark, Pampanga

2009 – 2011

Email Support Representative  – Sutherland Global Services – Clark, Pampanga

August 2007  to September 2009

Tasks and Duties

  • Responding to customer queries in a timely and accurate way via email.
  • Identifying customer needs and helping customers use specific features.
  • Analyzing and reporting problems with the client’s services.

Responsibilities

  • Respond to queries of customers via email in a timely and accurate way.
  • Identify customer needs and help customers use specific features
  • Share feature requests and effective workarounds with team members
  • Assist in training junior Customer Support Representatives


Sales Technician / Computer Technician – SM City Clark – Clark, Pampanga
September 2006 to August 21, 2007